Returns & Shipping Policy
Return & Refund Policy – Home Essential Source
At Home Essential Source, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return process simple and transparent.
✅ Standard Return Policy
You may return most items within 30 days of delivery.
Items must be unused, in original condition, and in original packaging with proof of purchase (receipt or order confirmation).
Once your return is received and inspected, we will issue a refund to your original payment method within 7–10 business days.
🚚 Return Shipping
Domestic Orders (within the U.S.): Returns are free of charge.
International Orders: Customers are responsible for the cost of return shipping, unless the item arrived damaged, defective, or incorrect.
⚠️ Non-Returnable Items
Certain items cannot be returned due to hygiene, customization, or clearance status, including:
Personal care products
Customized or engraved items
Clearance or final-sale items
🔁 Exchanges
We do not currently offer direct exchanges. If you need a different size, style, or item, please return your order for a refund and place a new order.
❌ Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a free replacement or full refund.
📦 How to Start a Return
Email our support team at support@homeessentialsource.com with your order number and reason for return.
Our team will provide you with return authorization and instructions.
Pack the item securely and send it back as instructed.
📍 Notes
Refunds are issued back to the original payment method only.
Shipping fees (if applicable) are non-refundable unless the item was defective, damaged, or incorrect.
Return policies may differ for promotional or special-order items; exceptions will always be clearly stated at checkout.
✅ This policy meets Google Merchant Center requirements because it:
Provides a clear timeframe (30 days)
Covers buyer’s remorse, not just defects
States return method & fees
Lists non-returnable exceptions
Is accessible & transparent (no login required)